Policies:
shipping policies:
I am not responsible for lost or damaged items during shipping. Please contact USPS in this situation. But, feel free to contact me (via social media or the contact section) and I will see what I can do for you! However, if a package is marked as delivered it is out of my control.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Please e-mail me if you make more than one order so I can combine your shipping and refund your excess shipping costs back to you!
If you are an international customer and are unable to check out due to shipping error, please reach out! I will add your country to my shipping list.
disclaimers:
due to the chemical nature of resin, it does yellow over time. Keeping your resin art out of direct sunlight/UV exposure will slow this process!
also, each piece is handmade and might include small imperfections. please understand that these imperfections do not effect the integrity of your piece, it just makes it unique and one of a kind :)
earring measurement is the vertical measurement of the earring, it does not include the earring hook in the length.
resin care:
Please do not leave resin in direct sunlight for extended periods of time.
Please do not shower or sleep in this jewelry.
Resin is a form of plastic, and therefore it has a tendency to become flexible when in hot temperatures. If this happens, simply lay flat at room temperature and it should go back to normal. Whatever you do, do not test the flexibility of the piece. This can cause breakage.
This will only extend the lifetime of your unique piece of art!
Thank you!
Please feel free to contact me with any questions!
returns/exchanges?
Because each piece is unique, I do not accept returns, cancellations, or exchanges. But, if you truly have an issue with your order please don't hesitate to contact me!!
FAQ
When do you have updates?
I do not have a set schedule. I realized putting timelines on art isn't ideal 😅. I always announce updates on social media! Be sure to follow me there!
Where can I find your social media?
if you're interested in keeping up to date with Smile Back Creations' updates, discounts, and more; follow me with the links below! Please, say hi!!
Do you remake items?
I don't typically remake the same exact items. Sometimes, if it really speaks to me, or if you guys tell me you really like something, I'll remake it! Otherwise you can always contact me about a custom if you'd like something similar to a past piece.
How long does shipping take?
My order processing time varies. It is up to 12 business days to get it to the post office. From there, it is in USPS' hands! Typical domestic shipping time is about a week.
Is your packaging recyclable?
The shipping boxes, the honeycomb paper you find in your boxes, and the earring cards are recyclable! Please recycle if possible! Thank you!
Any bubble wrap you see in your packages is all reused! I am happy to say I have never had to buy bubble wrap! Thank you to everyone who has saved your bubble wrap for me! :)